Commentify Blog Comment Reply ("the App") provides comment management services, including threaded replies, email notifications, and synchronization with Shopify comments ("the Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- Store Content: Read and write access to blog posts and comments to function as a commenting system.
- Customer Data: Read access to customer details (name, email) to attribute comments correctly.
- Theme Access: Read and write access to store themes to install the necessary widget code.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:
- Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information.
- Information about individuals who visit your store ("Device Information"), such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device. This is primarily used for spam detection and moderation purposes.
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App (including syncing comments, sending email notifications for replies, and filtering spam).
Additionally, we use this personal information to:
- Communicate with you;
- Optimize or improve the App; and
- Provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- We use Shopify to power your store and our App integration -- you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may use third-party service providers for data hosting (e.g., AWS) and email delivery services (e.g., SendGrid) to send notification emails.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order or install the App), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you use the App, we will maintain your Information (such as comments and settings) for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
Commentify Privacy Team
201 Hakimi B
Indore, Madhya Pradesh, 452001
India